How to Pay Your Oklahoma Natural Gas Bill by Phone

Paying your monthly natural gas bill to Oklahoma Natural Gas is quick and easy by phone. As the major natural gas utility provider across Oklahoma, they offer several convenient phone payment options. In this comprehensive guide, we’ll outline the various ways to pay your bill by calling their toll-free phone number.

Payment by Phone Overview

Oklahoma Natural Gas offers a few different payment by phone methods

• Interactive Voice Response System (IVR) – Call 800-664-5463 to access the automated system and pay your bill via touch-tone prompts.

• Customer Service Rep – Speak to a live agent to process your payment from 8AM to 7PM CT Monday to Friday

• Account Lookup – Call to receive your account balance or confirm if a payment was processed

• Emergency Gas Leak – Report a potential gas leak by calling 911 and 800-664-5463.

So whether you prefer automated or personal service, paying by phone provides flexibility.

Pay by IVR

The quickest way to pay your bill by phone is through the user-friendly Interactive Voice Response (IVR) system. Here’s how it works:

• Call 800-664-5463

• Select “Pay by Phone” from the menu

• Choose “Pay Bill”

• Enter your 10-digit account number

• Confirm account balance

• Enter payment amount

• Provide credit/debit card details

• Receive payment confirmation number

The automated system securely processes your payment in just a few minutes. You can pay the full or partial balance owed.

Pay by Customer Service

For personalized assistance, you can speak with a customer service agent to process your payment from 8AM to 7PM CT Monday through Friday.

When connected, provide the agent with:

• Your account information

• Payment amount

• Credit/debit card details

• Mailing address for check payments

The agent will verify your details and complete the payment on your behalf. Don’t hesitate to ask any billing or account questions while you have them on the line.

Account Balance & History

In addition to making a payment, you can call to:

• Check your account balance

• Review payment history

• Confirm if recent payment was processed

• Update account or payment information

Having access to this account information by phone makes it easy to stay on top of your bill.

Payment Receipt & Confirmation

Whether you pay by IVR or an agent, you’ll receive a confirmation number at the end of the call. Be sure to document this number and save it with your receipt for records.

Payment receipts are mailed or can be viewed online in your account. Receipts include key details like:

• Date, time, and amount paid

• Account number

• Payment reference number

• Confirmation that payment was accepted

Secure Payment Processing

When paying by phone, Oklahoma Natural Gas utilizes secure payment processing procedures including:

• Account verification – Identity is confirmed before processing payments.

• SSL encryption – Payment information is encrypted and secured during transfer.

• PCI compliance – Phone systems meet payment card industry compliance standards.

• No card storage – Full credit/debit card numbers are not stored after payments.

With safety being a top priority, you can trust your information stays protected when paying over the phone.

Payment Options

In addition to paying by phone, Oklahoma Natural Gas offers flexible payment options like:

• Online – Pay via their website 24/7 at www.oklahomanaturalgas.com.

• Mobile app – Download app to pay on your smartphone or tablet.

• Automatic bank draft – Set up recurring monthly payments from your checking account.

• Authorized payment locations – Visit in-person locales like Ace Cash Express, CVS, 7-Eleven and more.

• Mail – Send check or money order payments to P.O. Box 401, Oklahoma City, OK 73101.

With so many choices, select the payment method that’s most convenient for your needs.

Avoid Late Fees

Paying your natural gas bill on time helps avoid extra fees. Oklahoma Natural Gas payment due dates are:

• Residential accounts – At least 25 days after the billing date.

• Commercial accounts – At least 15 days after the billing date.

A late fee of 1.5% is charged on any unpaid balance. Paying by the due date will prevent these added costs.

Customer Support

If you have any questions or need assistance paying your bill by phone, the Oklahoma Natural Gas customer support team is available to help at:

• 800-664-5463

• [email protected]

• Monday to Friday, 8AM to 7PM CT

Don’t hesitate to reach out by phone or email for billing support, payment assistance, or account maintenance.

Convenient Payment by Phone

Paying your natural gas bill by calling Oklahoma Natural Gas offers convenience including:

• Automatic IVR for quick touch-tone payments

• Live agents to answer questions and process payments

• Account access to check balance and history

• Payment receipts sent by mail or accessible online

• Multiple payment methods including phone, online, mail, and in-person

With efficiency, great customer service, and flexibility, Oklahoma Natural Gas makes paying by phone a breeze. Call today to take care of your bill or manage your account.