How to Pay Your Paulding County Water Bill Online, by Phone, or In Person

If you live in Paulding County, Georgia, you need to pay your water bill to the Paulding County Water System every month. Thankfully, Paulding County offers a variety of convenient payment options to choose from. We will explain the main ways to pay your Paulding County water bill online, over the phone, or in person in this detailed guide.

Pay Online

The quickest and easiest way to pay your Paulding County water bill is online through the county’s website. Here are your online payment options:

Payment Portal

Go to pauldinggov and click the “Pay Water/Sewer Bill” link. This will direct you to the online payment portal powered by Paymentus.

  • Enter your 13-digit account number and 4-digit PIN.
  • Choose whether to pay by credit/debit card or e-check.
  • There is a $2.45 processing fee per transaction.


You can set up automatic monthly payments through Paulding County’s online bill pay system

  • Download the AutoPay form and submit it with your voided check.
  • On the payment date each month, your water bill amount will automatically be deducted from your bank account.

Free Reminders

Get payment reminders via email or text by signing up through the online portal. You’ll get notices when your bill is ready, when payment is due, and more.

Pay by Phone

Paulding County offers an automated phone payment system that’s free to use and available anytime:

  • Call 1-855-570-0996.
  • Enter your 13-digit account number and 4-digit PIN.
  • Pay via credit card, debit card, or electronic check.

You can also call 770-222-6868 and press 1 to access the automated system. Phone payments are processed immediately.

Pay by Mail

To pay your Paulding County water bill by mail, write your 13-digit account number on the payment and mail it to:

Paulding County Water System
PO Box 168
Dallas, GA 30132

Allow 5-7 days for mailed payments to process. Due to mail delays, verify checks clear before the due date.

Pay in Person

You have several options for paying your Paulding County water bill in person:

At the Office

  • Visit the Paulding County Water Department office at 3844 Atlanta Hwy, Hiram, GA 30141.
  • Pay with cash, check, credit/debit Monday-Friday from 8am-4:45pm.


  • Use the drive-thru lane at the office Monday-Friday 8am-4:45pm.
  • Have your printed bill stub ready.

Drop Box

  • Place your payment (no cash) in the 24/7 drop box in lane 1 of the drive-thru.
  • Payments after 8am process the next business day.

PaySite Kiosks

  • Pay with cash, check, or card at the kiosk on the office porch 24/7.
  • Also located inside the County Administration Building Monday-Friday 8am-5pm.

Avoid Late Fees

Paulding County water bills are due by the 10th of each month. Late fees apply after the due date, and service may be disconnected if the bill goes unpaid. Avoid penalties by paying on time using one of the above convenient options.

Some key tips:

  • Mark your calendar with due dates to remember your bill.
  • Enroll in AutoPay or recurring automated payments.
  • Sign up for bill reminders by email, text, or phone.
  • Pay early by phone, online, drop box, or kiosk if mailing close to the due date.

Paying your Paulding County water bill is stress-free when you use the right payment method for your needs. With online, phone, mail, or in-person options available 24/7, it’s easy to pay on time, avoid late fees, and keep your service running smoothly.

Paulding County Water System Bill Pay

Our Customer Service office is open Monday – Friday from 8 a.m. to 4:45 p.m.

  • We gladly accept payments in our lobby and our drive thru, with a bill stub during normal business hours
  • We have a payment drop box that is available 24 hours a day, located in the first lane of our drive-thru
  • We have a PaySite kiosk located on the side of our porch that is available 24 hours a day
  • There is also a PaySite kiosk located inside the Paulding County Administration building at 240 Constitution Blvd Dallas, GA 30132; Monday – Friday, 8 a.m. to 5 p.m.
  • To establish service, view forms of payments, and other services please click on the appropriate link or view our pamphlet (PDF)
  • To report a street light outage, please call your local power company. The new telephone numbers are:
    • Carroll EMC 770-830-5772
    • Cobb EMC 770-429-2100
    • GA Power 1-888-660-5890
    • Greystone 770-370-2770
  • Christine Lazaro

    Customer Service Division Manager Email Christine Lazaro

  • Vickie Powell

    Customer Service Supervisor Email Vickie Powell

  • Jessica Singleton

    Billing Specialist Email Jessica Singleton

  • Customer Service

    Physical Address 3844 Atlanta Hwy Hiram, GA 30141 Phone: 770-222-6868 Fax: 770-222-6867 Hours Monday – Friday 8 a.m. – 4:45 p.m. Directory

F.R.O.G. Clogs Introduction – Paulding County Water System Department’s New Series


How do I pay my water bill in Paulding County?

PAULDING COUNTY WATER SYSTEM PAYMENT OPTIONS Pay through our free automated system 24 hours a day with Visa, MasterCard, Discover or electronic check. Dial 1-855-570-0996. You must have your Account number and Customer ID number to gain access.

Where does Paulding County get its water?

Water Source Paulding County Water System’s (PCWS) primary source of water is Richland Creek Reservoir. Water in the reservoir is pumped from the Etowah River and is supplemented with flows from Richland Creek.

How do I email Paulding County water?

Paulding County Water’s email address to send all correspondence is [email protected].

How do I send a payment to Paulding County water system?

Mail your payments to: Paulding County Water System, PO Box 168, Dallas, GA 30132. Drop your payment off in our depository 24 hours a day, located in the first lane of our drive thru. Anything put in depository after 8 a.m. will be posted the next business day. Please do not put cash in the Depository.

What is the Paulding County water system e-billing system?

The Paulding County Water System is launching a new online bill payment and e-billing system this month. Online payments will be processed and e-bills will be sent by Paymentus. The online Paymentus portal will allow customers to set recurring payment options and enroll in e-bills.

What does the Paulding County Water Department do?

Provides water utility services, handles billing questions, takes payments, and assists with collections of delinquent accounts. Looking for Paulding County Water Department billing, payments & services? Quickly find Water Dept phone number, directions & more (Dallas, GA).

What is the Paulding County water system annual report?

The Paulding County Water System has prepared the annual report on the quality of water delivered to our customers. The report meets the Federal Safe Drinking Water Act (SDWA) requirements of Consumer Confidence Reports and contains information on the source of our water, its constituents, and the health risks associated with contaminants.

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