How to Pay Your nTelos Bill Online: A Step-by-Step Guide

nTelos is a leading regional telecommunications provider that offers wireless, internet, and phone services across Virginia, West Virginia, Maryland, North Carolina, Tennessee, Ohio, and Kentucky If you’re an nTelos customer, paying your bill promptly each month is important to avoid service interruptions. This comprehensive guide explains the easy process for paying your nTelos bill online through their self-service customer portal

Overview of nTelos

nTelos Wireless is a subsidiary of Lumos Networks and serves over 300,000 customers across seven states. They provide wireless plans, home internet, and VoIP home phone services.

As an nTelos customer, you receive a monthly or quarterly bill for your services that must be paid by the due date to avoid late fees and potential service suspension. Paying online is the most convenient way to ensure your bill is settled on time each billing cycle.

How to Sign Up for Online Account Access

To pay your nTelos bill online, you first need to register for account access through their self-service customer portal at Here’s how to sign up:

  • Go to the nTelos Self Care portal and click “Register”

  • Enter your nTelos wireless number or account number and 4-digit account PIN

  • Create a username and password for your online account

  • Provide some basic contact information like name, address, email

  • Agree to the terms of use

Once registered, you can log in anytime to view and pay your nTelos bill, set up autopay, check data usage, manage account details, and more.

When is My nTelos Bill Due?

nTelos bills for wireless, internet, and home phone services on the following cycles:

  • Wireless bills are issued on the 1st of each month and due on the 21st.

  • Home phone and internet bills are sent every 3 months and due on the 21st of the start month (January, April, July, October).

Your specific bill due date will be printed on your monthly statement. Be sure to pay by the due date to avoid a $5 late fee.

How to Check Your Current nTelos Balance

Before paying your bill online, you’ll want to check your current account balance. Here are some ways to do that:

  • Log in to your online nTelos account portal to view your balance

  • Check the amount due on the monthly bill statement you receive

  • Call nTelos customer support at 1-866-687-8997 to obtain your balance

  • Visit an nTelos retail store and have an agent print out your balance

Knowing the amount owed ensures you pay the right bill total and keep your nTelos account in good standing.

Steps to Pay Your nTelos Bill Online

Follow these simple steps to pay your nTelos bill through their online account portal:

  1. Go to and log in to your account

  2. Click on “Bill & Payments” from the top menu bar

  3. Select “Make a Payment” and enter your payment amount

  4. Choose a payment method like credit/debit card or bank account

  5. Enter your payment details and submit payment

  6. Get a confirmation number for your records

The payment will apply immediately to your nTelos account. You can also set up convenient autopay for recurring automated payments.

Other Ways to Pay Your nTelos Bill

In addition to paying online, nTelos offers other payment options including:

  • Pay by phone – Call 1-866-687-8997 anytime to pay via automated system or agent

  • Pay by mail – Mail a check or money order with your payment stub to: nTelos, PO Box 1990, Roanoke, VA 24008

  • Pay in person – Bring your bill to an authorized payment location or nTelos retail store

  • Pay at kiosk – Use the self-service pay station at select nTelos retail stores

Choose the most convenient payment method that works for your schedule each month.

Available Payment Assistance for nTelos Customers

If you’re experiencing financial hardship and are struggling to pay your nTelos bill on time, the following assistance options may be available:

  • Payment arrangements – Set up a delayed due date or installment payment plan

  • Temporary suspension of services – Temporarily pause service to avoid further charges

  • Lifeline program discounts – Lower cost plans for qualifying low-income households

  • Debt forgiveness programs – May forgive outstanding debt in certain situations

Contact nTelos as soon as possible if you need help paying your bill to avoid service disruption. Discuss your situation and options to maintain connectivity.

Late Payment Consequences

It’s crucial to pay your nTelos wireless, internet, or home phone bill by the due date each month to avoid these penalties:

  • A $5 late fee will be charged if payment is not received on time

  • Services may be suspended if your account is 30 days past due

  • After 60 days past due, your account may go to collections

  • Cancelation of services or early termination fees may apply for non-payment

  • Reconnection fees will be charged if service is interrupted ($35 for wireless, $99 for home services)

Stay in good standing and maintain uninterrupted connectivity by paying on time. Let nTelos know immediately if you expect to miss a payment deadline.

Get nTelos Bill Pay Support

If you have any questions or need assistance with your nTelos online bill pay account, customer support is available:

  • By phone at 1-866-687-8997

  • Via live chat on their website

  • On social media @nTelos

  • At any nTelos retail location

  • Email [email protected]

Their team can walk you through registering for online access, making a payment, setting up autopay, understanding your charges, and any other billing needs.

Key Takeaways for Paying Your nTelos Bill Online

  • Log in to your account at to view and pay your bill

  • Wireless bills are due on the 21st each month

  • Home services bills are due every 3 months

  • Pay online, by phone, mail, or in person

  • Set up autopay for automated payments

  • Seek bill pay assistance if facing financial hardship

  • Pay on time every month to avoid fees and service suspension

Paying your nTelos bill online is fast, easy, and secure. Follow this guide to manage your account online and pay your bill on time, every time.

Pay Ntelos Bill Online


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Where is Lumos Fiber headquarters?

Company type
Waynesboro, Virginia; High Point, North Carolina
Area served
Virginia , North Carolina and South Carolina
Key people
Brian Stading (CEO)

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