How to Pay Your Piedmont Natural Gas Bill: A Step-by-Step Guide

Paying your monthly Piedmont Natural Gas bill doesn’t have to be a chore. Piedmont Natural Gas offers a variety of convenient payment options to fit every schedule and preference. As your local natural gas distribution company we want to make managing your account as easy as possible.

In this comprehensive guide, we’ll walk through all the ways you can pay your Piedmont Natural Gas bill, from online payments to automatic bank drafts We’ll also provide tips to understand your bill and avoid late fees Let’s dive in!

Overview of Piedmont Natural Gas Payment Options

Piedmont Natural Gas offers residential customers multiple ways to pay their natural gas bill every month. Here’s a quick overview of the payment options available:

  • Online – Pay instantly on or via the Piedmont Natural Gas mobile app.

  • Phone – Call Piedmont’s automated pay-by-phone line anytime.

  • Mail – Send a check or money order directly to Piedmont’s payment processing center.

  • In person – Visit an authorized payment location near you.

  • Automatic bank draft – Set up recurring monthly payments directly from your bank account

  • Automatic credit card payments – Set up recurring monthly payments automatically charged to your credit card.

  • Equal Payment Plan – Pay a fixed amount each month based on your estimated annual usage.

Let’s explore each of these options in more detail so you can choose the most convenient way to pay your Piedmont Natural Gas bill.

Paying Online

Paying your Piedmont Natural Gas bill online is easy and only takes a few minutes. To pay online, you’ll first need to have an online account set up with Piedmont Natural Gas.

How to Set Up an Online Account

Setting up an online account is free and simple:

  1. Go to and click on “Pay Bill” at the top of the page.

  2. On the next page, click “Register for Online Services.”

  3. Enter your account number, email address, and ZIP code associated with your Piedmont Natural Gas account.

  4. Create a username and password.

  5. Agree to the terms of use.

Once your online account is set up, you’ll have access to these key features:

  • View and pay bills online
  • Monitor daily usage
  • Submit meter readings
  • Manage account details
  • Enroll in paperless billing

Paying Your Bill Online

To pay your bill through your online account:

  1. Log into your account at

  2. Under “Billing & Usage,” select “Pay Bill.”

  3. Enter your bank account information or credit card details.

  4. Indicate the amount you wish to pay. You can pay your total balance due, minimum amount due, or any custom amount.

  5. Review the payment details and click “Submit Payment” to complete the transaction instantly.

Paying online is secure, fast, and environmentally friendly. You’ll receive an immediate email confirmation once your payment is processed.

Paying by Phone

Piedmont Natural Gas offers a pay-by-phone option that allows you to make quick, one-time payments over the phone anytime your schedule permits.

To pay by phone, call 800-752-7504 and have your Piedmont Natural Gas account information ready. The automated system will guide you through the following steps:

  1. Enter your 10-digit Piedmont Natural Gas account number.

  2. Select your payment method – credit card or check.

  3. Enter your credit card details or checking account information.

  4. Indicate the payment amount.

  5. Listen to the payment summary and confirm the details.

The automated system will process your payment instantly. You’ll receive a confirmation number at the end – be sure to note this down for your records. Payments made before 7:00 pm EST on a business day will be credited to your account the same day.

Paying by Mail

Paying by mail is a fine option if you prefer not to pay online or over the phone.

To pay by mail:

  1. Write your 10-digit Piedmont Natural Gas account number on your check or money order.

  2. Make it payable to Piedmont Natural Gas.

  3. Include your remittance stub or write your account number on the memo line.

  4. Mail your payment to:

    Piedmont Natural Gas    PO Box 1246     Charlotte, NC 28201-1246

Note that mailed payments take 7-10 business days to process. Make sure you mail your payment in enough time to arrive by your due date to avoid late fees.

Paying in Person

If you prefer to pay your bill in person, Piedmont Natural Gas partners with a network of authorized payment locations in communities across North Carolina, South Carolina, and Tennessee. These authorized pay agents allow you to pay your Piedmont Natural Gas bill in cash or check locally.

To find an authorized payment location near you:

  1. Go to the Piedmont Natural Gas website.

  2. Under “Billing & Payment,” select “Payment Locations.”

  3. Enter your ZIP code to see options near you.

Most grocery stores, check cashing locations, and convenience stores participate in the authorized pay agent program. When paying in person, be sure to bring your Piedmont Natural Gas bill or know your 10-digit account number. In-person payments are credited to your account same day.

Automatic Bank Draft

For maximum convenience, consider enrolling in Piedmont Natural Gas’ automatic bank draft program. This allows your monthly bill payment to be automatically deducted from your bank account each month.

To enroll in automatic bank draft:

  1. Log into your online Piedmont Natural Gas account.

  2. Under “Payment Options,” select “Automatic Bank Draft.”

  3. Enter your bank account information.

  4. Review and agree to the authorization terms.

Once set up, you don’t have to worry about missing payments or mailing checks. Your bill amount will automatically be drafted from your bank account each month on your bill’s due date. Make sure to monitor your account balance to ensure sufficient funds are available at time of draft.

You can cancel automatic bank draft at any time through your online account. You must cancel at least three business days before your next scheduled draft date.

Equal Payment Plan

Piedmont’s Equal Payment Plan (EPP) allows you to pay a fixed amount each month based on your estimated annual usage. Your EPP payment amount is recalculated each quarter and adjusted higher or lower accordingly.

Benefits of the Equal Payment Plan include:

  • Avoid seasonal spikes – costs are spread evenly across the year

  • Simplify budgeting – consistent monthly payment amount

  • Avoid missed payments – automatic monthly bank draft

To enroll in EPP:

  1. Log into your online Piedmont Natural Gas account

  2. Under “Account Settings,” select “Equal Payment Plan”

  3. Accept the terms and conditions

  4. Choose automatic bank draft as your monthly payment option

EPP can help take the guesswork out of budgeting for your natural gas bill. Just pay the fixed monthly amount drafted from your account and avoid bill fluctuation throughout the year.

Avoid Late Fees

To avoid late fees and potential service disruption, make sure to pay your Piedmont Natural Gas bill in full by the due date printed on your statement. This due date is typically 21 days after the statement date.

If you cannot pay in full, try to pay the minimum amount due as this will help avoid penalties. Late payment fees are typically 1.5% of your past due balance.

Review your account regularly and reach out to Piedmont Natural Gas immediately if you anticipate difficulty making a payment. You may qualify for a payment extension or payment arrangement. No one should go without heat – make sure to seek assistance if needed.

Understand Your Natural Gas Bill

Learning how to read your Piedmont Natural Gas bill can help you budget accurately, detect possible leaks, and conserve energy. Your bill contains a wealth of information if you know how to decipher it.

Some key elements include:

  • Account number – Your 10-digit Piedmont Natural Gas account number

  • Meter number – The ID number of your natural gas meter

  • Service address – The location where service is being provided

  • Billing days – The number of days in the billing cycle

  • Therm usage – Your natural gas consumption in therms (a unit of heat)

  • Meter readings – Shows meter read at start and end of billing cycle

  • Rates – Lists the current rates for natural gas service, delivery, and other fees

  • Amount due – Total payment due for current billing period

Pay Piedmont Gas Bill

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(En español) We’re pleased to offer you several options to make receiving and paying your Piedmont Natural Gas bill easier. For more information on the different options, see the Frequently Asked Questions at the bottom.

  • Paperless Billing

    Go paperless and pay your Piedmont Natural Gas bill directly from your email inbox.

  • View My BillView My Bill

    Log in to your Online Services account to view up to a years worth of bills.

  • Equal Payment Plan

    EPP spreads your natural gas bills into equal installments over a 12-month period. Make budgeting for energy bills easier by paying a set amount each month.

  • Reading your Bill

    A helpful guide to the different information provided on your Piedmont Natural Gas bill.

  • Back of Bill

    Additional information about your Piedmont Natural Gas bill, including an explanation of terms and charges.

  • Customer Messages

    Stay informed with these regular updates from Piedmont Natural Gas.

  • Our Rates

    View natural gas rates and tariff information for your state.

Understanding Your Natural Gas Bill

How do I pay my Piedmont Natural gas bill?

As a Piedmont customer in North Carolina, you may enroll in GreenEdge to address your natural gas usage. Go paperless and pay your Piedmont Natural Gas bill directly from your email inbox. Log in to your Online Services account to view up to a year’s worth of bills. EPP spreads your natural gas bills into equal installments over a 12-month period.

How do I Manage my Piedmont Natural gas account?

Managing your Piedmont Natural Gas account is quick and easy. Use our online tools to access your Account Summary and manage all your account options. With these tools you can: For questions, send us an e-mail at [email protected] or call our Customer Contact Center at 800.752.7504.

How do I get Started with Natural Gas Billing?

View billing information from anywhere. View usage history for up to a year. Set up paperless billing. Pay your billing online. Set up automatic bank draft and more. To get started, all you need is your natural gas service account number and your ZIP code.

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