How to Pay Your Bill Online at Norton Healthcare

Paying your medical bills can be a headache, but Norton Healthcare offers a convenient online bill pay option to make the process easier. Their website, wwwnortonhealthcarecom, allows you to view and pay your hospital, physician, or immediate care center bills securely online. This article will explain how to use the Norton Healthcare website to check your account balance, understand your bill, set up payment plans, and pay online.

Checking Your Account Balance

The first step to paying your bill is understanding how much you owe To check your account balance through Norton Healthcare’s website

  1. Go to

  2. Scroll down and click on “Pay My Bill Online”

  3. This will redirect you to the payment portal where you can either log in or search for your account by phone number, account number, or patient name and date of birth.

  4. Once logged in, you will be able to view your account summary with balances owed. Make sure to look at current balances as well as any past due amounts.

If you have any trouble accessing your account online or have questions about specific charges, you can call Norton Healthcare Customer Service at (502) 479-6300 or (800) 874-3979. The representatives can provide details on your account, submit insurance claims, set up payment plans, and more.

Understanding Your Bill

Before paying your balance, it’s important to ensure all charges on your account are accurate. Medical bills can be confusing with complicated medical codes and terminology.

Here are some tips for understanding your Norton Healthcare bill:

  • Review the dates of service and make sure they match when you were seen by the provider

  • Confirm the treating physician and facility names are correct

  • Look up any unfamiliar medical codes and terminology

  • Request an itemized bill if you need more details on specific charges

  • Compare the total billed charges to what your insurance plan explains is your responsibility after they process the claim

  • Check for duplicate charges or services you do not believe were performed

If you find any discrepancies or need clarification on your bill, contact customer service right away to dispute the charges before paying.

Setting Up Payment Plans

If you are unable to pay your full balance due, Norton Healthcare offers payment plan options. Payment plans allow you to make more affordable monthly payments over 6, 12, 18 or 24 months.

To set up a payment plan:

  • Call customer service at (502) 479-6300 or (800) 874-3979

  • Explain you are interested in a payment plan for your balance

  • Be prepared to provide information on your financial situation and monthly budget

  • The representative will review payment plan options and help establish one that fits your budget

  • An initial payment may be required to start the payment plan

  • Interest or fees may apply depending on the length of the payment plan

Payment plans can help avoid having your accounts sent to collections. Just be sure to make your scheduled monthly payments on time until your balance is paid in full.

Paying Your Bill Online

Once you’ve verified your balance and are ready to make a payment, Norton Healthcare offers a quick online bill pay option.

To pay your bill online:

  1. Go to and click on “Pay My Bill Online”

  2. Log in to the payment portal with your account credentials

  3. Select the account you want to make a payment towards

  4. Enter the payment amount and complete the credit/debit card fields

  5. Review the payment details and click submit to process your payment

The online bill pay processes payments immediately and you will receive a confirmation email with your payment details. Payments made before 2 PM EST on business days will typically post to your account the same day.

Automatically Paying Your Bill

If you have recurring payments or want to set up automatic payments from your bank account, Norton Healthcare offers auto-pay options.

To set up automatic payments:

  • Call customer service at (502) 479-6300 after making an initial payment on your account

  • Provide your bank account information and select the amount and frequency of automatic withdrawals

  • Payments will be automatically withdrawn from your account on the due date

  • Notify customer service if you need to update your account information or cancel auto-pay

Automating your payments ensures your bills are paid on time each month without any extra effort. Just make sure the payment date works with your pay schedule.

Getting Help Paying Medical Bills

If you are struggling to pay your Norton Healthcare medical bills, don’t hesitate to reach out for assistance. There are resources that may be able to help:

  • Norton Healthcare Financial Assistance – Offers discounted care and payment plans based on financial need. You can apply online or by calling customer service.

  • Medicaid – Government health coverage program for low-income individuals. You can apply on

  • Hospital Charity Care – Nonprofit hospitals like Norton are required to provide financial assistance. Inquire about their policy.

  • Payment Plan – Request an affordable monthly payment plan that fits your budget.

  • Negotiate Discounts – Ask if they can lower your balance or provide a prompt pay discount.

  • Medical Bill Advocacy – Get help negotiating and lowering medical bills from a professional advocate.

The sooner you seek help with medical bills, the more options you will have. Don’t let past due balances get sent to collections before reaching out.

Paying Bills for Out-of-State Visitors

If you received care from Norton Healthcare but live outside of Kentucky, paying your bills can be confusing. Many providers only allow online bill pay for residents in the state where services were rendered.

As an out-of-state patient, you have a few options:

  • Call Customer Service – Explain you are an out-of-state patient trying to pay your bill. They may be able to process it over the phone.

  • Mail Payment – Send a check or money order directly to the hospital’s payment address. Include your account number.

  • In-Person Payment – Visit the hospital billing office when you are in the area and make a payment in person.

  • Online Portal – Some hospital payment portals work for out-of-state patients. Provide an email and local address if required.

  • Transfer Bill – Ask if they can transfer your account to a provider or hospital in your state for more convenient local payment.

Just make sure you get confirmation the payment is applied to avoid issues with past due bills or collections. Follow up by phone or email as needed.

Avoiding Medical Bill Payment Scams

Unfortunately, scammers often take advantage of patients confused about their medical bills. Be wary of any suspicious calls, emails, or letters requesting payment.

Here are tips to avoid medical billing scams:

  • Call the Provider – If receiving a suspicious request for payment, call the hospital/doctor’s billing office directly to confirm.

  • Review Bills Carefully – Verify that the medical bill is for services you actually received.

  • Don’t Pay Unexpected People – Only pay bills directly to known medical providers or their official payment centers.

  • Avoid Unusual Payment Methods – Never pay a medical bill by gift card, wire transfer, cryptocurrency, etc.

  • Check Payment Addresses – Call to confirm the payment mailing address if you receive a strange bill notice.

  • Use Official Websites – Navigate directly to a provider’s website instead of clicking links or call numbers on suspicious bills.

  • Review Explanations of Benefits – Check statements from your health insurer listing treatments and costs covered.

Stay vigilant and trust your instincts. If a medical bill seems suspicious, take steps to investigate and verify before paying. Report any scams to authorities.

Make Paying Medical Bills Easier

Dealing with medical bills can be a major headache, but paying your Norton Healthcare statements online can help simplify the process. Just log into your account on their website to check your balance, understand changes, set up payment plans, and pay bills digitally.

If you have any trouble with your account or concerns about charges, be sure to call customer service right away to get answers and resolve discrepancies. And seek help promptly if struggling financially so you can access resources to manage medical debt. Paying attention to bills and taking advantage of online conveniences helps smooth out this stressful part of the healthcare journey.

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