Whether you need to change your flight, check your baggage fees, or have general questions, it’s important to know Alaska Airlines’ hours of operation. This comprehensive guide outlines when you can reach Alaska Airlines by phone, online chat, social media, and in person.
Alaska Airlines Phone Hours
The main customer service phone number for Alaska Airlines is 1-800-252-7522. Here are the standard phone support hours:
- Monday-Friday: 5:00am – 7:00pm Pacific Time
- Saturday: 6:00am – 4:30pm Pacific Time
- Sunday: 7:00am – 4:30pm Pacific Time
So during the week, phone lines are open 14 hours per day. On weekends, hours are slightly shorter at 10.5 hours on Saturday and 9.5 hours on Sunday.
All times are in Pacific Time. Alaska Airlines is headquartered in Seattle, so operating hours are based on Pacific Time Zone.
On major holidays, phone hours are reduced to:
- 7:00am – 4:30pm Pacific Time
So support is shortened by 3 hours on holidays like Christmas, Thanksgiving, New Year’s Day, etc. Plan accordingly if you need to call Alaska Airlines on a holiday.
Alaska Airlines Online Chat Hours
In addition to phone support, Alaska Airlines offers customer service through live online chat. The chat function can be accessed on their website at www.alaskaair.com.
Chat is available:
- Monday-Friday: 6:00am – 6:00pm Pacific Time
- Saturday-Sunday: 7:00am – 3:30pm Pacific Time
So chat hours are 12 hours during the week, 8.5 hours on Saturday, and 8 hours on Sunday. Chat is not offered at all on major holidays.
Alaska Airlines Social Media Hours
Alaska Airlines can also be reached via social media like Facebook and Twitter for customer service issues.
While they don’t provide 24/7 social media support, Alaska Airlines does monitor feeds closely and responds to most messages within an hour or two. So social media can be a quick way to get assistance, even during off-hours.
Here are links to their main profiles:
Alaska Airlines Airport Counter Hours
If traveling through an airport where Alaska Airlines has a counter, you can also get in-person support there. However, counter hours vary greatly depending on location.
Here are the general counter hours at some of Alaska Airlines’ busiest airport hubs:
Seattle-Tacoma Airport (SEA)
As their headquarters, SEA has the longest hours:
- Monday-Friday: 5:00am – 10:00pm
- Saturday-Sunday: 6:00am – 9:00pm
Portland International Airport (PDX)
In Portland, counter hours are:
- Monday-Friday: 5:30am – 10:00pm
- Saturday-Sunday: 6:00am – 9:00pm
Los Angeles International Airport (LAX)
Typical hours at LAX are:
- Monday-Friday: 5:00am – 11:00pm
- Saturday-Sunday: 6:00am – 11:00pm
Always confirm directly with your airport for the most updated Alaska Airlines counter hours before visiting in person. Holidays in particular may see reduced hours.
Contacting Alaska Airlines After Hours
While Alaska Airlines does not offer 24 hour service, there are still options if you need to reach them outside standard operating hours:
Use online self-service – Alaska’s website and mobile app allow you to make reservations, check-in, print boarding passes, check flight status, and more.
Send a social media message – Alaska typically responds very quickly, even during off-hours.
Leave a voicemail – Call back during the next available phone support window.
Visit a counter later – Avoid going to the airport when counters are closed for the day.
Call when phone lines reopen – Make it the first thing you do at the start of the next service window.
While not perfect solutions, the website, mobile app, social media, and voicemail can provide alternatives when you need off-hour assistance. Just know 24/7 support is not available.
Key Things to Remember About Alaska Airlines Hours:
Longest weekday phone hours – Phone support has the most extended hours Monday-Friday.
No holiday chat support – Chat is not offered at all on major holidays.
Quick social media replies – Great for non-urgent issues during nights/weekends.
Airport desks vary – Each location can have different operating hours.
No 24 hour service – Phone support runs 14 hours daily only.
Confirm latest hours – Always verify directly before going to an airport in person.
Finding Alaska Airlines’ Current Hours
Since hours can change, it’s wise to always confirm Alaska’s latest hours before contacting them.
Some tips for getting their most up-to-date hours:
Check Alaska’s website contact page – They post any changes here.
Call 1-800-252-7522 and select the hours option.
Follow Alaska on social media – They announce hour adjustments.
Check individual airport pages – Each lists specific counter hours.
Google “Alaska Airlines hours” – Their current hours will come up.
Now you have the key information needed to effectively reach Alaska Airlines during their available service hours. Just be sure to confirm hours directly before contacting them by phone, online chat, social media or in person at the airport.
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