Whether you need to change your reservation, check your flight status, or have general questions, it’s important to know Continental Airlines’ hours of operation. This guide covers when and how you can reach Continental by phone, online, and in person.
Continental Airlines Phone Hours
The main Continental Airlines customer service phone number is 800-864-8331. Here are the hours that Continental Airlines phone support is available:
- Monday-Sunday: 24 hours a day, 7 days a week
So Continental offers around-the-clock phone support 24/7. This makes them one of the few major airlines to offer 24 hour customer service by phone.
It’s useful for customers who need assistance early mornings, late nights, or weekends when most airline phone lines are closed. No need to worry about time zones either – you can call Continental anytime.
The one exception is major holidays, when phone hours are:
- 7:00am – 7:00pm Central Time
So on holidays like Christmas, New Year’s, and Thanksgiving, phone support is shortened to 12 hours rather than 24 hours. But every other day of the year you can call Continental at any hour.
Continental Airlines Online Chat Hours
In addition to 24/7 phone assistance, Continental also offers customer support through live online chat. The chat function can be found on their website at www.continental.com.
Chat hours are:
- Monday-Friday: 8:00am – 9:00pm Central Time
- Saturday-Sunday: 8:00am – 8:00pm Central Time
So chat is available 13 hours weekdays and 12 hours on weekends. Continental does not offer 24 hour chat like they do with phone support.
Also note that chat is unavailable on major holidays. You’ll need to call Continental by phone on holidays when the chat function is closed.
Continental Airlines Social Media Hours
Continental Airlines can also be reached through social media for customer service issues and basic questions. They have active Facebook and Twitter profiles.
While social media support isn’t 24/7, Continental does a good job responding to most messages within a few hours. Even nights and weekends you will likely get a quick reply.
Here are direct links to Continental’s social profiles:
Sending a social media message can be a convenient way to get assistance if you don’t need immediate help. Continental monitors closely and will respond as soon as they can.
Continental Airlines Airport Counter Hours
If you are traveling through an airport where Continental has a ticket counter, you can also get in-person assistance there. Keep in mind that counter hours vary greatly depending on the airport location.
Here are the general counter hours at some of Continental’s largest airport hubs:
George Bush Airport, Houston (IAH)
- Monday-Friday: 4:00am – 10:00pm
- Saturday-Sunday: 4:30am – 9:30pm
Newark Liberty Airport (EWR)
- Monday-Friday: 3:30am – 10:00pm
- Saturday-Sunday: 3:30am – 9:00pm
Cleveland Hopkins Airport (CLE)
- Monday-Friday: 4:00am – 9:00pm
- Saturday-Sunday: 5:00am – 8:00pm
Be sure to check directly with your airport to confirm the latest counter hours before visiting Continental in person. Holidays in particular may have reduced hours.
Contacting Continental Outside Their Hours
While Continental offers 24 hour phone service most days, there are still times when you may need to reach them outside their operating hours, such as when the airport counters are closed or chat/social is unavailable.
Here are a few options to try if that’s the case:
Use online self-service – Continental’s website allows you to make reservations, check-in, print boarding passes, check flight status, and more.
Leave a message on social media – Continental will get back to you as soon as they can, even if outside normal hours.
Call when phone lines reopen – If you need immediate help by phone, call back as soon as service resumes.
Visit the counter later – Avoid going to the airport when counters are closed for the day or holiday.
While not perfect solutions, utilizing Continental’s website and social profiles can provide alternatives when live agents are not available. Just know phone support is 24/7 most days.
Key Things to Remember About Continental Hours:
24/7 phone service – Available every day of the year except major holidays
Limited holiday hours – Phone support reduces to 12 hours on holidays
Chat not offered 24/7 – Online chat has shorter weekday and weekend hours
Airport counters vary – Each location can have different operating hours
Confirm latest hours – Always verify directly with Continental before going to an airport
Online options if closed – Website and social provide self-service when counters/chat are closed
Finding Continental’s Current Hours
Since hours can change, especially holiday hours, it’s wise to always confirm Continental’s latest hours before contacting them.
Here are some tips for getting their most up-to-date hours:
Check Continental’s website contact page – They post any changes here.
Call 800-864-8331 and select the hours menu option.
Follow Continental on social media – They announce hour adjustments.
Check individual airport pages – Each lists specific counter hours.
Google “Continental Airlines hours” – Their current hours will come up.
Knowing exactly when Continental is open to assist customers by phone, online, and in person is key. Now you have the information needed to effectively reach Continental during their available service hours.
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