Simplifying Water Bill Payment in Frisco, Texas

Paying your water bill is an essential aspect of living in the city of Frisco, Texas. However, the process can sometimes feel complicated and inconvenient In this article, I’ll explain the basics of paying your Frisco water bill, including an overview of payment options, rates, and how to get help if you have questions.

How to Pay Your Water Bill in Frisco

The city of Frisco offers residential and commercial customers several ways to pay their utility bills each month. Here are the main methods available

• For most people, the easiest way to pay is to use the Municipal Online Payments portal to do it online. You can pay with a debit or credit card. If you have your account number on hand, you can make a quick one-time payment without logging in.

• Automatic Bank Drafts – Set up recurring automatic payments from your checking or savings account. This ensures you never miss a payment. Complete the authorization form available on the City of Frisco Utility Billing website.

• By Mail: Send your payment stub and a check or money order made out to the City of Frisco to:

  City of Frisco
  Utility Billing
  6101 Frisco Square Blvd
  Frisco, TX 75034

• At Frisco City Hall, 6101 Frisco Square Blvd., you can pay your water bill in person with cash, check, money order, credit or debit card.

• Night Drop Box – After hours, a night drop box is located behind the Frisco Public Library. Payments deposited before 7:30am will be processed that day.

Frisco Water and Sewer Rates

Water and sewer rates in Frisco are based on your monthly water usage measured in thousands of gallons (Kgal). Effective January 2024, new rate schedules for residential and commercial accounts went into effect. Some key points:

• Base charge of $25.15 for up to 4,000 gallons
• $5.63 per 1,000 gallons from 5,000 to 10,000 gallons
• $7.05 per 1,000 gallons from 10,001 to 15,000 gallons
• Rates continue to increase for higher usage brackets

There is also a $14.05 monthly charge for garbage collection and a stormwater utility fee based on your property type. See the utility billing page for full rate breakdowns.

Getting Help with Your Water Bill

If you need assistance understanding your water bill charges or making a payment, Frisco’s Utility Billing department can help:

• Call – Reach Utility Billing at 972-292-5575 Monday to Friday 8am to 5pm.

• Email – Send questions to [email protected].

• In Person – Visit the Utility Billing counter at City Hall.

You can also submit requests for new service, disconnections, or transfers using the forms on their website. Unfortunately, they cannot accept service change requests over the phone.

Payment Assistance Programs

For residents facing financial hardship, Frisco offers programs to help with water bills including:

• Payment arrangements – Set up a payment plan to pay your balance over time.

• Leak adjustment credits – You may qualify for a credit if you had an underground water leak on your side of the meter. Submit repair receipts with adjustment request.

• Bill rounding program – Have your bill rounded up to the nearest dollar each month with proceeds donated to the Frisco Community Assistance Program.

• Frisco CAP – This program provides emergency financial assistance to qualifying low-income households. Water bill aid is one service they may be able to provide based on funds availability.

Reaching out early if you anticipate difficulty paying is key. Frisco wants to work with customers to maintain service, so don’t hesitate to call them. Disconnection of delinquent accounts is a last resort.

What If My Water Service Is Disconnected?

If your water service ends up being disconnected due to non-payment, you will need to pay the past due balance in full plus a $50 reconnection fee. Same-day reconnection may not always be possible so it’s ideal to resolve prior to shut off.

During disconnection, your home will not have running water or sewer service. Once paid up, the city aims to restore service within 24 hours. You do not need to be present at the home for reconnection unless there are access issues.

Going too long without water/sewer service poses health risks, so act fast if disconnect occurs. Prioritize getting at least the water back on. The city and community assistance programs can help if you communicate with them.

Switching or Closing an Account

When you move into or out of a home or apartment in Frisco, you must transfer or close your utility services account. Here are some tips:

• New service – Complete the residential or commercial application well in advance of your move-in date to avoid delays. Provide the address and date you need services to start.

• Transfers – Submit the transfer form at least 3 days before you want service switched from the old address to the new. Make sure previous accounts are paid in full.

• Disconnects – Notify Utility Billing at least 3 days before you need services stopped and provide a forwarding address for the final bill.

Frisco cannot accept verbal requests over the phone for starting, stopping, or moving service. The signed application or transfer forms must be submitted by email, mail, or in person. This policy prevents unauthorized changes.

Take Control of Your Water Bill

Staying on top of your water bill payment is an essential responsibility when living or working in the city of Frisco. Paying on time can help you avoid penalties, service interruptions, and other headaches. Hopefully this overview gave you a better understanding of how water billing and payment works in Frisco. Use the convenient online payment system or choose the method that fits your needs. And reach out for assistance if financial hardship ever makes paying difficult. Consistent access to water and sewer services is vital for health, sanitation, and daily life, so work closely with the city’s Utility Billing department if you encounter issues. They aim to keep services running smoothly for the entire community.