A Complete Guide to Geek Squad Hours and How to Get Support

Need your tech repaired or help setting up new devices? It’s important to know Geek Squad’s hours of operation so you can access their services. This comprehensive guide covers when you can reach Geek Squad by phone, online, in-store, and for in-home appointments.

Geek Squad Phone and Chat Hours

To reach Geek Squad by phone, call 1-800-GEEKSQUAD (1-800-433-5778). Here are the standard phone hours:

  • Monday-Sunday: 24/7 – phone support is available 24 hours a day, 7 days a week.

So Geek Squad provides around-the-clock assistance by phone, which makes it convenient when you need tech help early mornings, late nights, weekends or holidays.

In addition to 24/7 phone support, Geek Squad also offers customer service through live online chat. Chat can be accessed on their website at www.geeksquad.com.

Chat hours are:

  • Monday-Friday: 8:00am – midnight Central Time
  • Saturday-Sunday: 8:00am – 8:00pm Central Time

So chat is available 16 hours on weekdays and 12 hours on weekends. Key differences from phone support:

  • Chat is not 24/7 – only phone is round-the-clock.
  • Chat is unavailable on major holidays.

Geek Squad Social Media Hours

Geek Squad is also active on social media for customer service issues and questions. Main profiles:

While not 24/7, they monitor social closely and reply to most messages within a few hours, even on nights and weekends. So social media can provide quick assistance when you need it.

Geek Squad In-Store Hours

If you need in-person tech support, Geek Squad Agents are available inside all Best Buy store locations. Walk-in hours vary by location, but are generally:

  • Monday-Saturday: 10:00am – 9:00pm
  • Sunday: 11:00am – 7:00pm

Some locations may stay open an hour later on weekends. Store hours can also differ based on mall hours for mall locations.

It’s always best to check your local store hours on the store finder page before visiting in-person: www.bestbuy.com/store-locator.

Holiday hours may be extended or shortened. For example, most stores close by 6pm on Thanksgiving and Christmas Eve.

Geek Squad In-Home Appointment Hours

In addition to brick-and-mortar tech support, Geek Squad also makes house calls for in-home tech and appliance repairs, installations, and setup.

When scheduling an in-home Geek Squad appointment, the following blocks of time are typically available:

  • Monday-Friday: 8:00am – 9:00pm
  • Saturday: 8:00am – 6:00pm
  • Sunday: 9:00am – 6:00pm

So you can have an Agent visit early mornings, evenings or weekends for added convenience. Some locations may offer extended or more limited hours.

You can schedule an in-home appointment online or by calling 1-800-433-5778. Be sure to book in advance for best availability.

Contacting Geek Squad After Hours

While phone support is 24/7, there may still be times you need to reach Geek Squad outside their operating hours for chat, social, in-store visits, or in-home appointments. Some options:

  • Use online support articles and forums on their website for self-help.

  • Send a social media message and they’ll respond ASAP even if outside normal hours.

  • Book an in-home appointment or store visit during the next available time window.

  • Call 1-800-GEEKSQUAD to speak to a live agent anytime 24/7.

So while chat/forums, stores, and in-home visits have limited hours, you can always reach a live phone agent for urgent tech issues.

Key Things to Remember About Geek Squad Hours:

  • Phone support is 24/7 every day – including holidays.

  • Online chat has shorter weekday and weekend hours.

  • Social media is monitored closely for quick replies.

  • Physical store hours can vary by location.

  • In-home appointments allow early/evening visits.

  • Phone is the only 24/7 option – chat/store hours are limited.

Finding Geek Squad’s Current Hours

Because hours can vary, it’s wise to verify Geek Squad’s current operating hours before contacting them.

Some ways to find their latest hours:

  • Check the Geek Squad website’s Contact Us page for up-to-date hours.

  • Call 1-800-433-5778 and press the menu option for hours.

  • Search the Geek Squad website’s support articles for hours info.

  • Use the Best Buy store locator to see local store hours.

  • Look up your local Geek Squad location on Google Maps for hours.

  • Ask the Geek Squad social media accounts for current hours.

Knowing exactly when Geek Squad’s phone, chat, social media, in-store, and in-home support options are available ensures you can access assistance whenever needed. Their 24/7 phone number makes it convenient when you need urgent tech help outside normal service hours.


Does Best Buy have 24 7 customer service?

With Best Buy Geek Squad coverage, you can receive remote help with diagnosing and troubleshooting any issues you may have with your devices. The Best Buy customer service team is available 24/7 to answer any questions or concerns you may have.

How much does Best Buy Geek Squad charge?

Remote Services
Regular Price
Software Setup or Troubleshooting
Network Setup or Troubleshooting
Device Setup and Support (setup and troubleshooting for computers, tablets and printers)
Basic Data Backup and/or Transfer

Is Best Buy Geek Squad worth it?

I’m over all satisfied enough with my geek squad experience that I purchased the protection plan with my TV. It’s great for peace of mind, and it’s nice having all the protection plan information through the app, it makes it a lot easier.

Can Geek Squad fix a PS5?

If there’s a failure from normal wear and tear, we’ll repair it. This could be a problem with an internal part or how the product was manufactured. It could also be caused by dust, internal heat or humidity.

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