Adorama Store Hours and Customer Service Options

Adorama is a top retailer for cameras, electronics, computers, and more. With a massive selection of new and used inventory, competitive pricing, and excellent customer service, it’s no wonder Adorama has become a go-to destination for all things tech and photography related.

When you need to visit an Adorama store location, call their customer service line, or connect online, it helps to understand Adorama’s hours of operation and the various ways to reach them. Here is a detailed look at Adorama store hours for all locations, along with information on how to contact Adorama customer service through phone, email, live chat, and social media.

Adorama Store Locations and Hours

Adorama has a number of brick-and-mortar store locations, with their main New York City superstore being the largest camera and electronics store in the United States. Here are the hours for all Adorama store locations:

New York City Store

  • Address: 42 West 18th Street New York, NY 10011
  • Hours:
    • Monday to Thursday: 9:00 AM to 7:00 PM
    • Friday: 9:00 AM to 1:30 PM
    • Saturday: Closed
    • Sunday: 10:00 AM to 6:00 PM

This massive, 60,000 square foot superstore in Manhattan is the ultimate destination for everything photography and tech related. With its incredible selection of new and used equipment available to touch and try in person, the NYC Adorama store should be on every tech enthusiast’s bucket list.

The store is accessible by public transportation, with the 18th Street station servicing the A, C, E, 1, 2, 3, F, M, L, R, W, and PATH lines. Limited metered street parking is available in the area.

Brooklyn Store

  • Address: 55 Flatbush Ave Brooklyn, NY 11217
  • Hours:
    • Monday to Thursday: 9:00 AM to 5:30 PM
    • Friday: 9:00 AM to 1:30 PM
    • Saturday & Sunday: Closed

Conveniently located in downtown Brooklyn, this store provides residents and visitors with quick access to Adorama’s massive selection. Be sure to check it out if you’re looking to avoid the hustle and bustle of Manhattan.

New Jersey Store

  • Address: 80 Newfield Ave Edison, NJ 08837
  • Hours:
    • Monday to Thursday: 9:00 AM to 7:00 PM
    • Friday: 9:00 AM to 1:30 PM
    • Saturday & Sunday: Closed

This New Jersey store location gives easy access for those outside of New York City. Located close to the New Jersey Turnpike, it’s a short drive from many surrounding cities and towns.

Adorama Customer Service Hours and Contact Info

In addition to visiting physical Adorama store locations, there are a number of ways to contact Adorama customer service if you need help or have questions. Here are the key methods and hours of operation:

Phone Support

Adorama’s customer service phone number is (800) 223-2500. Representatives are available at the following times:

  • Monday to Thursday: 9:00 AM to 7:00 PM EST
  • Friday: 9:00 AM to 1:30 PM EST
  • Saturday & Sunday: Closed

The phone menu options allow you to get directed help for orders, billing, returns, repairs, and general customer service inquires. Wait times are typically short and the representatives are known for being friendly and knowledgeable.

Email Support

To contact Adorama customer service via email, you can use their general customer service address: [email protected]. Emails are typically responded to within 24 hours.

For specific types of inquiries, they recommend using these departmental email addresses:

Live Chat

Adorama offers live chat customer service right on their website. Look for the chat widget in the bottom right corner when browsing

Live chat is available during the following hours:

  • Monday to Thursday: 9:00 AM to midnight EST
  • Friday: 9:00 AM to 2:00 PM EST
  • Saturday: 10:00 AM to 6:00 PM EST
  • Sunday: 11:00 AM to 7:00 PM EST

With live chat, you can get real-time answers to your questions without having to call or wait for an email reply. The added convenience makes live chat one of the best ways to interact with Adorama support.

Social Media

Adorama can also be reached via social media for customer service inquiries:

While social media responses may not be as fast as other support channels, it provides an easy way to reach out if you have general questions. Adorama staff regularly monitor mentions and messages on their social platforms.

Key Adorama Customer Service Information

When reaching out to Adorama customer service, there are some key pieces of information that are helpful to have ready:

  • Order Number: Having your order number speeds up the process for inquiries about existing purchases.

  • Email Address: Adorama accounts are tied to email addresses, so yours will be needed for account lookups.

  • Phone Number: Some verification and order lookup processes rely on phone numbers on the account.

  • Product Details: Having the specific item names, models, or SKUs available lets staff look up and provide help for those products quicker.

  • Photos/Videos: For returns, repairs, or issues, photos and videos can assist staff in diagnosing problems and providing the right solution.

  • Receipts: Any proof of purchase or order confirmations will be handy for reference on past purchases.

Having these details prepared when reaching out to Adorama customer service can help ensure the process goes smoothly and your inquiries are resolved quickly.

Adorama Return Policy and Process

If you need to return an item purchased from Adorama, understanding their return policy is important:

  • Most unopened items can be returned within 30 days of the original purchase date.

  • Opened items can also be returned within 30 days, but may be subject to restocking fees.

  • Returns must be in new condition with original packaging and accessories.

  • Some types of items have shorter or more restrictive return windows – be sure to check individual product pages for details.

  • Sale and clearance items generally cannot be returned.

  • Special order, custom, and print products are also non-returnable.

To start a return:

  • Pack the item securely in its original packaging. Include any manuals, accessories, etc.

  • Include a copy of your invoice or packing slip in the box.

  • Ship the box back to Adorama using a trackable shipping carrier like UPS or FedEx.

  • For expedited refund processing, email a copy of the tracking information to [email protected].

Once Adorama receives and inspects the return, refunds are generally issued within 2-3 business days back to the original payment method. Credits may take 1-2 billing cycles to appear on credit card statements.

Adorama Price Match Guarantee

Adorama wants to offer the best value on all the products they carry. That’s why they offer a low price guarantee – if you find an authorized US dealer selling an identical new item for less, Adorama will match or beat that competitor’s price.

To request a price match:

  • Contact Adorama customer service via live chat, email, or phone.

  • Provide the product details along with a link to the eligible competitor’s lower price.

  • Adorama will verify the price and availability – if approved, you’ll be refunded the difference.

Some limitations on Adorama’s price match policy:

  • The competitor must be an authorized dealer based in the US. Unauthorized resellers and marketplaces like eBay or Amazon Marketplace do not qualify.

  • The item must be new and match Adorama’s product exactly, including being the identical model number, color, and packaging.

  • Only one price match per identical item, with no combining offers from multiple competitors.

  • The policy applies to in-stock items only. Backorders, pre-orders, and special orders don’t qualify.

  • Price matching is valid within 14 days of the Adorama order purchase date.

When you find a better deal, take advantage of Adorama’s price match guarantee for easy savings.

Adorama Coupons, Discounts, and Promotions

Adorama regularly offers a variety of special deals and savings opportunities:

  • Site-Wide Sales: Major holidays and seasonal events often trigger short term sales, with discounts sitewide or on specific categories. Signing up for Adorama emails will provide advance notice on upcoming sales.

  • Coupon Codes: Adorama emails and runs social promotions with coupon codes for dollars off or percentages off your purchase. Popular coupon code savings range from $20 off $200 to 15


Who is the owner of Adorama?

Mendel Mendlowits
New York City, New York, United States
Key people
Eugene Mendlowits (Chairman/Owner) Michael Amkreutz (CEO)

Is it easy to return to Adorama?

Easy Returns If you are not completely happy, simply download and fill out the Return Merchandise Form. If you return your merchandise within 30 days of purchase, you will receive a full refund. No worries and no questions asked!

Does Adorama have in store pickup?

Choose the in-store pickup option located at the top of the checkout page. You can pick up the order during store hours See Here. To pick up your order, please bring your Credit Card which will be charged at time of pickup.

Is Adorama a US company?

Located in New York City, Adorama is the affordable photography, electronics, video and camera store.

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