How to Pay Your Pennymac Mortgage Bill by Phone

Paying your Pennymac mortgage bill by phone is a quick and convenient option, Pennymac offers an automated phone payment system you can utilize anytime as well as live customer service agents to assist you in making bill payments over the phone

Below we’ll cover everything you need to know about the different ways to pay your Pennymac mortgage bill by phone.

Pay by Automated Phone System

The easiest way to pay your Pennymac mortgage bill by phone is through their automated phone payment system. Here’s how it works:

  1. Call Pennymac at 1-800-777-4001.

  2. Follow the prompts to select “Make a Payment” – this will connect you to the automated system.

  3. Enter your 13-digit Pennymac account number when prompted.

  4. Choose whether you want to make a full or partial payment.

  5. Select your payment method – you can pay directly from your bank account or by debit card.

  6. Enter your payment details including bank account or card number.

  7. Your payment will be immediately processed and applied to your account.

The advantages of the automated phone payment system include:

  • Available 24/7
  • Fast and simple prompts
  • Secure payment processing
  • Immediate payment confirmation

This is the quickest way to pay your mortgage bill over the phone.

Pay by Speaking to a Live Agent

You also have the option to speak with a live Pennymac agent to assist you in making mortgage payments by phone. Here’s how:

  1. Call 1-800-777-4001.

  2. Select the “Make a Payment” option.

  3. When prompted, choose the option to speak with a live customer service agent.

  4. Provide your Pennymac account information to the agent.

  5. Authorize your payment method and amount.

  6. Your payment will be processed during the call.

The benefits of paying your mortgage by phone with a live agent include:

  • Personalized service
  • Ability to ask questions
  • Payment assistance if needed
  • Extended service hours

Live phone agents are available Mon-Fri 5am-6pm PT, Sat 7am-1pm PT, and Sun 6am-12pm PT.

Payment Receipts and Confirmation

Whether you use the automated system or live agent, you’ll receive an immediate payment confirmation number when paying your mortgage bill by phone. Payment receipts are also available to view and download in your online Pennymac account.

Other Ways to Pay Your Mortgage

In addition to phone payments, Pennymac offers these other convenient payment options:

  • Online – Pay through your Pennymac account or mobile app

  • Mail – Send a check with your account number

  • In-person – Visit a Pennymac Payment Center

  • Western Union – Make a cash payment at a location

Discuss the available payment methods with your Pennymac mortgage specialist to choose the right option for you each month.

Set Up Automatic Payments

For total payment convenience, enroll in Pennymac AutoPay to have your monthly mortgage payment automatically debited from your bank account on your chosen payment date. AutoPay ensures your payment is always on time and you never incur late fees.

Payment Assistance If Needed

If you’re having trouble making your monthly mortgage payments, Pennymac offers assistance programs and alternate arrangements. Contact their team to discuss options like:

  • Repayment or forbearance plans
  • Loan modifications
  • Partial claim assistance
  • Extensions

Pennymac can help struggling homeowners get back on track with flexible solutions.

We’re Here to Help

Paying your Pennymac mortgage bill quickly and easily over the phone provides payment flexibility when you need it. Contact their customer service department anytime for assistance with payments, your account, or available mortgage relief options if you are facing financial hardship.

Pennymac Bill Pay Phone Number

Prefer to access account information by phone?

Call 800.777.4001 for our automated phone system, available 24 hours a day, 7 days a week. Get access to:

  • Pay-by-Phone
  • Payment and correspondence address information
  • Account information including loan balance, last payment received, next payment due, and payment amount
  • Tax and insurance information
  • Year-end tax and insurance information

Send us a secure message from inside your online account or mobile app once you log in.

Contact our customer service team at (800) 777-4001

Monday – Friday: 5 a.m. to 6 p.m. PT

Saturday: 7 a.m. to 11 a.m. PT

Put your loan at your fingertips with an online account.

Log in or create an account to get 24/7 access online from any computer, tablet or smartphone. Your online account makes it simple to:

  • Make a one-time payment
  • Set up AutoPay
  • Manage pending payments
  • Go paperless and access statements
  • View documents
  • Track your loan activity
  • Get eDisbursement refunds
  • Check your current loan balance
  • Calculate amortization
  • Send us secure messages
  • Manage escrow, tax and insurance payments
  • Update your email address
  • Update your mailing address

PennyMac Mortgage Review: Pros and Cons

How can I contact PennyMac Loan Services?

You can contact PennyMac Loan Services toll free at (800) 777-4001. If you haven’t yet received a Pennymac payment coupon for a recently transferred loan, please send your payment to PennyMac Loan Services at P.O. Box 30597, Los Angeles CA 90030-0597. Remember to include your Pennymac loan number on your check if you have it.

How can I make a PennyMac payment?

To make a One-Time Payment to PennyMac, you can use our automated phone system or speak with one of our Customer Service Representatives. If your loan was recently transferred to Pennymac and you haven’t yet received a Pennymac payment coupon, send your payment to the appropriate address below.

How do I set up a recurring payment on Pennymac?

On Pennymac, you can set up recurring payments ‘Make quick one-time payments or set up recurring payments’ Enroll in and view paperless statements directly from your dashboard ‘Set up eDisbursements for account refunds’ View important statements, documents and loan payment history ‘Email us directly from your account using the secure messaging center’

How do I add loans to my PennyMac account?

To add additional loans to your PennyMac login account, visit Account settings and select the option for Loans. You will then see a list of your current loans, a list of recommended loans that may be eligible to add, and a request form to add other additional loans.

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